Procedure for downloading and installing updates for roof antennas.

Follow the steps below to download and install a software update.

​1. Select the correct update file

• Check the MTC number on the control box.
• On the download page, locate the update file with the same MTC number. (including suffixes such as +BT)
• Click on this file to download the update. A compressed (zip) file will be saved to your computer.

2. Open (unzip) the zip file

• On your computer, go to the folder where the file was downloaded (usually “Downloads”).
• Right-click on the zip file.
• Select “Extract All…” or “Extract” (depending on your operating system).
• Select a folder where you want to save the files and confirm.
• Wait until the extraction is complete.

3. Copy the update files to a USB stick

• Copy the 2 update files from the extracted folder to an empty USB stick formatted with FAT32.
• Safely remove the USB stick from the computer.

4. Performing the update on the control box

1. Switch off the control box by setting the switch to “0”.
2. Insert the USB stick into the USB port on the control box.
3. Press and hold both arrow keys on the control box.
4. Whilst holding down the arrow keys, switch on the control box by setting the switch to “1”.
5. As soon as the green LED starts flashing, release both arrow keys.
6. Wait until both LEDs have switched off.
7. Switch off the control box by setting the switch back to “0”.
8. Remove the USB stick from the control box.
9. Switch the control box back on (set the switch to “1”). The system is now up to date.
    

Your system has a malfunction and the LEDs on the control panel indicate the malfunction.

E-Connect antenna:

Meaning of malfunction/error codes displayed on the control panel

1- Elevation encoder malfunction during unfolding:
2- Elevation encoder malfunction during folding:
3- Antenna does not reach the azimuth limits within the maximum required time:
4- During search, if azimuth switch of 0° detection is not found:
5- During search, if azimuth switch of 360° detection is not found:
6- During search, if elevation switch of 0° detection is not found:
7- During search, if elevation switch of 360° detection is not found or if the motor cable is defective:
8- LNB or coaxial cable is not connected or defective:
10- Azimuth motor encoder malfunction:
11- Azimuth overcurrent protection:
12- Elevation overcurrent protection:

The connected receiver (or television with built-in receiver) is set to automatically update or refresh the channel list.

This causes the receiver to send a signal to the control box of the E-connect/TVA antenna at random times, and the antenna automatically searches for the satellite.

Disable this option in your receiver's menu (refer to your receiver's manual, automatic update or channel refresh).

Is the power button on the control box switched on and is the red LED (7) on the control box lit?

The red LED is not lit:

1. Check the power supply voltage.

2. Check the fuse.

3. Check the connection cable of the control unit.

The red LED is lit:

1. Check the ignition switch.

2. Check the connection cable of the control unit.

3. Check the cabling and power supply.

Procedure for downloading and installing updates for roof antennas.

Follow the steps below to download and install a software update.

​1. Select the correct update file

• Check the MTC number on the control box.
• On the download page, locate the update file with the same MTC number. (including suffixes such as +BT)
• Click on this file to download the update. A compressed (zip) file will be saved to your computer.

2. Open (unzip) the zip file

• On your computer, go to the folder where the file was downloaded (usually “Downloads”).
• Right-click on the zip file.
• Select “Extract All…” or “Extract” (depending on your operating system).
• Select a folder where you want to save the files and confirm.
• Wait until the extraction is complete.

3. Copy the update files to a USB stick

• Copy the 2 update files from the extracted folder to an empty USB stick formatted with FAT32.
• Safely remove the USB stick from the computer.

4. Performing the update on the control box

1. Switch off the control box by setting the switch to “0”.
2. Insert the USB stick into the USB port on the control box.
3. Press and hold both arrow keys on the control box.
4. Whilst holding down the arrow keys, switch on the control box by setting the switch to “1”.
5. As soon as the green LED starts flashing, release both arrow keys.
6. Wait until both LEDs have switched off.
7. Switch off the control box by setting the switch back to “0”.
8. Remove the USB stick from the control box.
9. Switch the control box back on (set the switch to “1”). The system is now up to date.
    

There are several possible causes for poor signal reception. Below are a number of possible causes, sorted by frequency.

• Obstacle (building, but also a tree) between the satellite and the system
• You are located at the edge of the reception area.
• LNB not correctly rotated with systems without automatic skew E-Connect/TVA 65/SAT 85 (see the section on skew in the manual, etc.)
• Check whether you have the latest software in your antenna
• Poor connection of a connector
• Damage to the coaxial cable to the system
• Tuner/receiver defective (including cabling between TV and receiver)
• LNB defective

Tips:

Skew: Is the LNB skew set correctly (see chapter 4 in the manual)

• Check whether your subscription/smart card is still active.
• Check the LNB settings if you have an E-Connect/TVA 65/SAT 85 with manual LNB skew (see chapter 4 Skew manual).
• Download the latest updates from the website.

• Check the coaxial cable between the control box and your satellite receiver.
• Check the connection cables between your satellite receiver and your television.
• Switch off and then switch on the receiver and television in sequence.
• Consult the manual for your satellite tuner/television.

• Check that there are no obstacles between the system and the satellites to the south.
• Check the LNB skew settings if you have an E-Connect/TVA 65 with manual skew (see manual).
• You may be outside the footprint (transmission area) of the desired satellite. See reception areas.

If you are sure that the above does not apply:

• Check that you have the latest Travelvision E-Connect/TVA software version.
• Check the LNB, coaxial cable and connectors from the outdoor unit antenna to the antenna input (1) on the controller.

Procedure for downloading and installing updates for roof antennas.

Follow the steps below to download and install a software update.

​1. Select the correct update file

• Check the MTC number on the control box.
• On the download page, locate the update file with the same MTC number. (including suffixes such as +BT)
• Click on this file to download the update. A compressed (zip) file will be saved to your computer.

2. Open (unzip) the zip file

• On your computer, go to the folder where the file was downloaded (usually “Downloads”).
• Right-click on the zip file.
• Select “Extract All…” or “Extract” (depending on your operating system).
• Select a folder where you want to save the files and confirm.
• Wait until the extraction is complete.

3. Copy the update files to a USB stick

• Copy the 2 update files from the extracted folder to an empty USB stick formatted with FAT32.
• Safely remove the USB stick from the computer.

4. Performing the update on the control box

• Switch off the control box by setting the switch to “0”.
• Insert the USB stick into the USB port on the control box.
• Press and hold both arrow keys on the control box.
• Whilst holding down the arrow keys, switch on the control box by setting the switch to “1”.
• As soon as the green LED starts flashing, release both arrow keys.
• Wait until both LEDs have switched off.
• Switch off the control box by setting the switch back to “0”.
• Remove the USB stick from the control box.
• Switch the control box back on (set the switch to “1”). The system is now up to date.